SOP - Delivery Estimates (TAT)

Created by KloudShip Support, Modified on Wed, 29 Apr at 2:49 PM by KloudShip Support

To ensure "Same-Day Pickup" and meet customer delivery estimates, shipments must be created in the system before the specific carrier cut-off times listed below

Xpressbees: Before 11 AM
Ekart: Before 10.30 AM
Delhivery & other couriers: Before 12 Noon

TAT FOR FORWARD, RTO, POD & DISPUTES:

Type of Dispute	TAT for raising disputes	Closure TAT	Process	Proof Required
RTO disputes	48 hrs	7-10 days	POD remark is mandatory if shipment accepted by the seller & in case packet/tape is tampered than seller must reject the shipment & raise the ticket with images	if seller accept the shipment than he need to raise ticket with 360 degrees packaging opening video footage & POD remark
RTO POD	48 hrs	7-10 days	Need to raise ticket/escalation within 48 hours	NA
Forward POD	48 hrs	7-10 days	Need to raise ticket/escalation within 48 hours	NA
Forward dispute	48 hrs	7-10 days	Need to raise ticket/escalation within 48 hours	Require packaging video, label/product image of delivered shipment along with customer VOC recording & in case of OTP verified delivery than no escalation will be entertained
Reverse QC dispute	48 hrs	7-10 days	Need to raise ticket/escalation within 48 hours	360-degree packaging opening video footage & POD remark & flyer image with barcode/AWB is mandatory

ZONE WISE TATs:

Within city: 1 – 2 days
Within state: 3 – 4 days
Metro to metro: 3 – 5 days
ROI (rest of India): 6 – 8 days
Northeast (NE): 8 – 10 days
Special destinations: 10 – 21 days

Note: Pickup Day will not be count in TAT

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