Cancel a shipment

At times it happens that you do not want to ship the package for which you have already printed a label.

This can happen for several reasons:

• The customer canceled the order
• You were only doing a test shipment

Now, there is no point in spending money on such shipments and you should immediately cancel such shipments.

To cancel a shipment, all you have to do is: 

1. First search for the shipment in the list of shipments in ECS. 
   • You can search for a shipment by the recipient's name, date shipped, carrier used, or shipment tracking number.
2. As you open a particular shipment, you can see More Options > Cancel Shipment secondary action item on the shipment.
3. Click this button and the shipment cancelation will be initiated. 
4. If you cancel within the appropriate time and the shipment is not yet picked up, you are eligible to get a refund of the money spent on the shipping cost.
5. Once a shipment is canceled you will see a cancelled chip next to the paid chip.
6. You can also verify the amount refunded to your account balance on the billing screen.

What's Next

• Track Shipment: Follow this article to see how you can track a shipment
• Reprint Label: In case if you need a second copy of your label, follow this article
• Clone Shipment: You can clone a shipment if you want to ship another package to the same address.

Not Yet Signed Up?

• Review Kloudship Signup Document